What correspondence will I receive once I have submitted my Application form?

How many letters you receive will relate to the number of complications that arise from your Application.

Sometimes your insurance can be finalised with no more than the receipt of the policy documents and a direct debt form.

You might get just one of the letters detailed below, or maybe four or five!

All letters require a speedy reply:

• If your Application was completed over the phone, you will be sent a document detailing the answers you provided. You need to check the details carefully, and sign and return the document. At this point they may also ask your permission to contact your Doctor for information about your medical history and current health. You need to reply to continue with the Application process.
• If your monthly premium is over £50 then UK Law requires you to provide proof of your identity. The letter will explain what documents they need to receive - and you must send the correct documents for your application to proceed.
• You must return your Direct Debit form to sign and return - without this they won't be able to instruct the bank to allow the monthly payments.

The letters described above are the common letters most people will deal with. Here are some examples of others:

• A letter asking for more information about your health, what your occupation involves, and any dangerous hobbies or pastimes.
• A letter asking for more information relating to an answer you provided on your Application or a question that you accidentally missed.
• A letter asking you to visit your GP or an assigned Doctor for a medical.
• A letter informing you that the insurance company cannot offer you insurance at the original quoted price. This means that your policy has been 'Rated'. To progress the application you'll need to sign and return a form confirming your acceptance.